BPG|360 Team Attends BOMA 2021 Conference

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At BPG|360, we support and encourage workplace development so that our associates always know the best practices in the industry.

Property Managers Anthony Russo and Tracy McCausland and Vice President of Commercial Operations Paul Watts attended BOMA International's annual commercial real estate conference in Boston, MA October 6th-9th.  This was the first in-person conference since the pandemic started almost two years ago. Read a recap of the conference below and key takeaways from Paul Watts!

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The opening session was hosted by Gensler’s Bob Peck, principal and global government and defense practice area leader, and Cheryl Duvall, regional consulting practice area leader.  As we know from personal experience at BPG, researching the future of the workplace is at the core of Gensler’s mission throughout the pandemic globally.  Other educational sessions held throughout the day included topics such as Diversity, Equality and Inclusion as well as Healthy and Safe Building practices such as emerging access control technologies, restroom innovations, elevator safety code updates and new practices for office disinfection.  The highlight of the day was the Keynote Speaker which provided a history-filled keynote from presidential historian and Pulitzer Prize-winning author Doris Kearns Goodwin. Her seven hit books include the critically acclaimed Team of Rivals: The Political Genius of Abraham Lincoln, which Steven Spielberg adapted for his Oscar-winning film Lincoln.  The majority of her keynote focused on the trials and triumphs of four presidents—Abraham Lincoln, Theodore Roosevelt, Franklin D. Roosevelt and Lyndon B. Johnson—and how their stories hold a special meaning as we continue to face difficult times that include the pandemic, an economic fallout, renewed protest for racial justice and worries about the fragility of our democracy.

Day two of the conference continued with more educational sessions focused on building safety, sustainability initiatives, disaster planning, the future of commercial office, conducting challenging conversations in the work place and cyber security.

Saturday morning was the final day of the conference, which started off with the President and COO of BOMA International hosting a conversational piece focused on drawing people back to the office.  Panelists included Adam Portnoy, president and CEO of The RMR Group; Melanie Colbert, principal of operations at LBA Realty; and Andrew Cooke, senior vice president of operations for the eastern region at Hines. During the 90-minute dialog, the topics focused on experiences are the key to bringing people back to commercial buildings and that the tenant experience has been more important than ever, with robust communication and upping the game on amenities. Outdoor spaces with concert venues were among the items mentioned.  The executives also revealed that their own workforces are back in their offices, and all three echoed that commercial real estate professionals need to be leaders in this area, as other companies in other industries continue to weigh decisions about returning to the office. 

No one truly knows what the office of the future will look like, but interestingly enough, the messages we heard from our commercial real estate peers across the nation align with what BPG’s leadership has believed from the start. The office provides a place to build culture, purpose, character and community, which is invaluable to the success of an organization.

BPG|360’s Customer Service for 2018

BPG|360 customer service

As we close out 2018, we wanted to share some of the statistics we track in our online work order system – Workspeed. Tenants who utilize the Workspeed system receive real time updates on any request for service needed. Whether it be a janitorial need, lights changed or temperatures adjusted, this system is our preferred method of making sure we are on top of all of the office buildings daily needs.

Fun statistic going into the holidays - our property teams have responded to over 14,000 requests for service during the past year. On average, the response rate for initiated request from the tenant entering the information at their desk to final completion by our staff was 12 hours and 32 minutes over our 6 Million square foot office portfolio. This is just one tool that we use continually to evaluate the performance of our property teams and make sure we continually push ourselves to deliver high levels of service to all of the customers we service.

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Workspeed is a free service to all of our tenants. If your company is not registered to use the online work order system, please contact your property manager today.

BPG|360 Is Pleased to Introduce I.M. Coffee

I.M. Coffee

I.M. Coffee, a new coffee venue located within the architectural icon, I.M. Pei Building at 1105 North Market Street is now open to the public for business! They are excited to have the opportunity to bring people together over craft coffee and freshly prepared foods. One of their specialties - The Cappuccino: A carefully extracted double shot of espresso with tightly foamed milk steamed just at the right temperature with the ratio of 1-part coffee to 3 parts milk. A must try!

Holiday Events Hosted by BPG|360

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The BPG|360 property teams hosted several holiday events for our tenants throughout the month of December. Each property team coordinated individual efforts to provide continental breakfast, afternoon cookies and treats or holiday gift baskets to the many clients we have the privilege to serve throughout the year. On behalf of the BPG|360 team, we wish everyone a wonderful Holiday season!

BPG|360 Team Completes Major Roof Top Replacement Project

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The BPG|360 Pennsylvania team along with one of our mechanical contractor partners Mechanical Solutions completed the replacement of 16 roof top air handlers during the weekend of October 20th.  The project was planned to be completed over the weekend to accommodate the building tenants needs and avoid major disruption to their line of business.  Work began Friday afternoon to disconnect all of the units scheduled for replacement.  Saturday morning, all of the old units were removed and the new ones set in place.  Sunday, electric and gas service was hooked up and all units were operational for the start of business Monday morning.

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BPG|360 Completes Chiller Replacement Project at Union Meeting Road

Image Source: https://surplusgroup.com/all/used/water-cooled-chillers/200-ton-water-cooled-chiller-4/

Image Source: https://surplusgroup.com/all/used/water-cooled-chillers/200-ton-water-cooled-chiller-4/

The BPG|360 Pennsylvania team and one of our mechanical contractor partners, Johnson Controls recently completed the replacement of two chillers at our Union Meeting Road building.  During this past spring, the original chiller experienced a catastrophic failure that required us to position a portable chiller at the property to maintain cooling for the building while the project was engineered. 

The two new 200 Ton York chillers replaced a set of Carrier units that had operated at the property for 20 years.  The work was scheduled over several months and also included the replacement of the Chilled and Condenser Water Pumps along with the installation of Variable Frequency Drives for improved energy efficiency.  A significant amount of coordination was required and the team led by Maintenance Chief Paul Pashley worked tirelessly to make sure the work appeared to be seamless as possible to the tenants.

BPG|360 Undertakes New Third Party Management

Image Source: http://www.cbhassociates.com/projects/details/the-pilot-school/

Image Source: http://www.cbhassociates.com/projects/details/the-pilot-school/

In September, BPG|360 entered in to a new management agreement with the Pilot School for facility maintenance assistance.  The services we are offering to the school include engineering and mechanical along with assistance with contract evaluation and bid leveling.  Initially, the school reached out to us for assistance evaluating their mechanical service provider since they were experiencing multiple problems with their HVAC system. 

Once our team engaged and provided an overall analysis of the problems they were facing, we were quickly able to provide a plan of action and path forward.  Over the past two months, we engaged in extensive work to clean the water source loop, including all of the unitary filter strainers, cooling tower, pumps and heat exchanger.  We have not only corrected many of the problems they were experiencing, but also oversaw changes to the automation system to improve energy usage at the property. 

The initial team consisted of SVP of Commercial Operations Ralph Rossi, Director of Operations Paul Watts, Director of Engineering Ed Levering, Chief Engineer Brian Twitchell from Bellevue and Commercial Maintenance Technician Neal McHugh from Delaware Corporate Center.  Neal McHugh will be assigned to the school on a full-time basis moving forward.