BPG|360’s Customer Service for 2018

BPG|360 customer service

As we close out 2018, we wanted to share some of the statistics we track in our online work order system – Workspeed. Tenants who utilize the Workspeed system receive real time updates on any request for service needed. Whether it be a janitorial need, lights changed or temperatures adjusted, this system is our preferred method of making sure we are on top of all of the office buildings daily needs.

Fun statistic going into the holidays - our property teams have responded to over 14,000 requests for service during the past year. On average, the response rate for initiated request from the tenant entering the information at their desk to final completion by our staff was 12 hours and 32 minutes over our 6 Million square foot office portfolio. This is just one tool that we use continually to evaluate the performance of our property teams and make sure we continually push ourselves to deliver high levels of service to all of the customers we service.

workspeed bpg 360

Workspeed is a free service to all of our tenants. If your company is not registered to use the online work order system, please contact your property manager today.

BPG|360 Is Pleased to Introduce I.M. Coffee

I.M. Coffee

I.M. Coffee, a new coffee venue located within the architectural icon, I.M. Pei Building at 1105 North Market Street is now open to the public for business! They are excited to have the opportunity to bring people together over craft coffee and freshly prepared foods. One of their specialties - The Cappuccino: A carefully extracted double shot of espresso with tightly foamed milk steamed just at the right temperature with the ratio of 1-part coffee to 3 parts milk. A must try!

Holiday Events Hosted by BPG|360

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The BPG|360 property teams hosted several holiday events for our tenants throughout the month of December. Each property team coordinated individual efforts to provide continental breakfast, afternoon cookies and treats or holiday gift baskets to the many clients we have the privilege to serve throughout the year. On behalf of the BPG|360 team, we wish everyone a wonderful Holiday season!

Downtown Baltimore Landmark Increases Occupancy More than 20%

one north charles baltimore

One North Charles, a BPG|360 managed property has increased occupancy by 20%. The property, at the corner of Charles and Fayette Streets, was one of downtown Baltimore's first modern high-rise office towers and a key component of the Central Business District's Renaissance.